Shipping

AUSTRALIA

Shipping	Cost	Service
Standard	$5 AUD	Australia Post - Parcel Post
All Express Orders	$10 AUD	Australia Post - Express Post
Orders above $100	FREE	Australia Post - Parcel Post

* Subject to Australia Post delivery timeframes and delays.

INTERNATIONAL

Shipping	Cost	Service
All Orders	$12 AUD	Australia Post - Parcel Post
Orders above $100	FREE	Australia Post - Parcel Post

* Subject to Australia Post delivery timeframes and delays.

General Information

Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.

If a change of address is made directly with your local post office, Australia Post or Filtered Beauty will not be held responsible for any loss or misdelivered parcels.

Requests for change of address

Please send your request with the updated address directly to our Filtered Beauty customer care team at info@filteredbeauty.com.au prior to your order being shipped.

If you have any questions please email our customer care team at info@filteredbeauty.com.au. Filtered Beauty is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.

Australian Regular Post

We offer FREE Domestic shipping around Australia for all orders over $100. We use Australia Post, which provides you with a unique tracking code for your package that can be tracked online. Standard Shipping lead time is 2-7 business days from the date your order has been shipped*.

* Subject to Australia Post delivery timeframes and delays.

Australian Express Post

We charge a fee of $10 for all domestic express orders. We use Australia Post Airmail service, which provides you with a unique tracking code for your package that can be tracked online. Express Shipping lead time is 1-2 business days from the date your order has been shipped*.

* Subject to Australia Post delivery timeframes and delays.

International Postage

We ship worldwide to Australia, New Zealand, Western Europe, North America and the Rest of the World. All orders are shipped by Australia Post for a flat rate of $12.

Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Filtered Beauty has no control over these fees and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.

It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Filtered Beauty will refund you the cost of your purchase (minus the costs of shipping to and from your country).

What is Hard Water?

In Australia, hard water is a problem for about 90% of households. Our water comes from different places like rivers, dams and underground reservoirs, and as it travels and gets treated, it picks up minerals and metals along the way. Water
companies use chlorine and other products to clean it up, but that makes it worse. When the water gets heated in hot water systems, it can make the mineral and metal levels even higher. Plus, the copper pipes used in plumbing can add more copper and lead to the mix. All these nasty things, including fluoride, magnesium, calcium, aluminum, pesticides and more, can mess with your hair, skin and overall health.

How Hard Water affects you?

Hard water isn't great for your hair and skin. It can leave your hair dry, brittle and kind of lifeless, especially if you're blonde, you might even notice some weird yellow or brassy tones. Plus, it could make your hair fall out more and your scalp feel super dry. Showering with hard water can leave this gross
residue on your shower and make your skin feel all dehydrated, itchy and tight
afterward. It might even mess with your skin, giving you eczema, psoriasis or hives because of all the minerals in it. And, oh yeah, it could speed up the aging process too. It's not just about looking though; hard water can mess with your health too, making asthma or breathing problems worse and irritating your eyes. So yeah, hard water? Not the best!

How does Filtered Beauty help?

Our shower filters come with an advanced 15-stage filtration process, getting rid of not just the toxins and chemicals we just talked about, but also pumping in beneficial minerals and Vitamin C. With KDF 55, Calcium Sulfite, Activated
Alumina, Activated Carbon and High Chlorine Balls working together, they ensure the highest level of filtration possible, removing over 95% of chlorine, as well as cutting down on heavy metals, chemicals, pesticides... And the added vitamins and minerals like Zeolite, Vitamin C, and Tourmaline? They give your
hair and skin a boost, bringing back their natural vitality. Especially Vitamin
C, known for keeping your skin firm and youthful, tackling skin issues,
dryness, lines, wrinkles and kickstarting collagen production. It's basically
like an anti-aging superhero!

After two years of asking for a bath alternative, we have finally launched our bath tablets, specially designed to remove chlorine from your bath water. They are perfect for the whole family, especially those dealing with eczema. Chlorine can be harsh on the skin, often aggravating eczema and other skin conditions.
Our organic bath tablets neutralise chlorine, creating a gentler bathing environment that helps soothe irritated skin and prevent flare-ups. By reducing the chemical load in your bath water, these tablets allow everyone, from your
little ones to adults, to enjoy a relaxing soak without the worry of triggering eczema or causing dryness.

Have to see it to believe it?

Wondering whether Filtered Beauty will work for you? See the transformative results for
yourself! With over 12,500 satisfied customers and recommendations from hairdressers and skin clinics across Australia, why not give it a try? Achieve the radiant, glowing look you've always wanted with Filtered Beauty.